Information we collect about you
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect personal information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate (where permitted by law) in a sweepstakes, contest, promotion or survey, join our social networking sites, or apply for one of our branded credit cards. We may also collect personal information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. Providing your personal information to us is voluntary, however, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services, or information.If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "email this style to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Please ensure that you have the permission of your friend before using this functionality. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.
How we use and share this information
When you place an order on any of our websites, we use this information to process and track your order; and to contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information, information that is publicly available, and information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.
When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option , or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.
We will not disclose your personal information to third parties for their own marketing purposes without your opt-in consent. We do not collect or process any "sensitive" data about you (such as data about health or similarly sensitive matters).
You should also be aware that we may disclose specific information about you if required or permitted to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
Marketing email communications
At various points on our websites, you have the option to join our email list and consent to receiving information about our products, services and offers. If you have purchased one of our products, we may also send you, from time to time, e-mails regarding similar products that we believe you may be interested in, and which you may opt-out from receiving, as further described below. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, or apply for one of our branded credit cards, you may consent to being added to our email list to receive marketing or promotional information from us.
If you no longer wish to receive marketing emails, you may opt out by emailing customer service at firstname.lastname@example.org the following:
If you want to change your postal or email address, please send an email to email@example.com with the following:
Storage of personal information
Links to other sites
To enhance your shopping experience, our website may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. We have no responsibility for these linked websites, outside of our family of brands.
How we work with third-party service providers
Privacy of young children
We are concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children. All children's products we sell are for purchase by adults only.