We do our best to ensure our products are free of any manufacturing defects. We will gladly accept any defective items back for exchange or credit. Exchange goods must be in their original condition, unworn.
We offer a 14-day exchange guarantee. If within 14 days of receiving your merchandise you are not pleased with your order, please e-mail: firstname.lastname@example.org or phone 1-709-722-94321-709-722-9432 for a exchange. You will then be given instructions on how to send back your merchandise. No exchange will be accepted without prior authorization.
Please note all shipping charges are the responsibility of the customer at this point.
Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required.
The exchange mailing address is:
Always In Vogue
167 Water Street, St. John's, NL
A1C 1B1, Canada
You may find that you need to make a small size modification to a style, for example sleeve length or body length.
If you are interested in special ordering a garment please call 1-709-722-94321-709-722-9432 or email email@example.com with your request. We will let you know if the adjustment is possible. If it is we will then email you a measurement form.
You are responsible for filling out the form with the correct measurements. We are not responsible for the measurements you have taken. We do guarantee your garment will be to within acceptable tolerance of your measurements.
****Custom-made merchandise and special orders are not returnable. A 30% deposit is required at the time of ordering with the balance due before the item is shipped. Deposits are non-refundable, non transferable.****
To determine the status of your order, e-mail: firstname.lastname@example.org . In your e-mail, include your order date, name, and billing address. We'll acknowledge your e-mail upon receipt and provide you with a status report within 1 business day.
Prices may change. All prices are subject to market fluctuations and availability.
Please note from time to time, due to promotions, prices may vary between the stores and the web.
We have made every effort to reflect the true colors of the items as accurately as possible. However, due to the differences in monitor settings we cannot guarantee that your monitor will display the colors correctly.
Defective goods will be repaired or replaced at no charge. Defects must be reported within 10 days of receipt of merchandise. Snowflake is not responsible for damage due to wear or misuse.
We reserve the right to change our policies from time to time. Store return policies are different from our online policies.